Privacy Policy

Who we are

Suggested text: Our website address is: https://lovechooks.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.

Credit Card Details Security

City Chicks offers the following protection for online transactions. City Chicks uses ANZ eGate which will re-direct the purchaser to a secure page at the ANZ eGate server. Your card details are not stored or transmitted via our hosting server.  For phone orders, once your Credit Card details are processed, the middle 4 digits will be blanked out on our records and the details of the transaction kept in a secure location. For Direct Debit transactions, the full details of the card will be kept in a secure location until which time the rental period ceases and then the middle 4 digits will be blanked out and the transaction record kept in a secure location.
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Terms and Conditions

City Chicks aims to deliver the best quality range in our products. We take every possible care to describe each item accurately and show it as clearly as we can. If you are not satisfied with a product, we’ll do everything we can to deal with the matter to your complete satisfaction.

The term “organic’ used in advertising material, is used as a description only. City Chicks can supply certified organic laying mash and when used by clients should assist them getting organic eggs.
The term ”low maintenance” pets used in advertising material, is used as a general description only. They can be destructive with garden beds and dig up plants and seedlings.

City Chicks reserves the right to update or amend these terms and conditions at any time without providing notice to you. Prices are subject to change without prior notice.
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Delivery Disclaimer

We believe that we have employed excellent delivery partners – ASAP and Fastway Couriers who will endeavour to provide you with the best attention to care and speediness of service. But there may be times when despite our best efforts, orders may be delayed in the delivery process.
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Payment

All goods must be paid for in full before delivery. Payments can be made by credit card, cheque, money order or direct bank transfer.
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Our Prices

Prices are all quoted in Australian Dollars and include GST.
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Despatch

We make every effort to organise delivery of your order within 7 working days. If a problem should arise, such as with stock availability, we will contact you regarding any expected delays greater than 7 working days.
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Shipping and Handling

Bagged items are usually couriered with Fastway Couriers. Coop and chicken packages are usually couriered with ASAP or by staff from City Chicks.

It is the responsibility of the customer to inform City Chicks if an order does not arrive. Once you inform us, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

If your order has been damaged prior to receipt, we will replace items according to our discretion, with another selection or refund to the credit card used for the purchase. Please keep the damaged goods until you have discussed with us what we are going to do. It may be that we need to see the goods or that we need to show the damage to our courier company in order to obtain compensation.

City Chicks is not responsible for items damaged or lost in transit. If you are returning your purchase because it is damaged, City Chicks will reimburse you with the cost of the postage. Any further reimbursement is at our discretion.

Without limiting the operation of any other terms and conditions herein, it is agreed that late delivery does not constitute a failure of our agreement, and does not entitle cancellation of an order.
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Privacy

City Chicks protects the privacy of our customers. No customer information of any kind will be shared with any other party.

This web site does not use cookies.

City Chicks adheres to the National Privacy Principles. A copy of these principles can be obtained at the Federal Privacy Commissioner web site at www.privacy.gov.au
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Copyright

© Copyright 2007 – City Chicks. All rights reserved.

ABN: 30 7426 8153

Credit Card Details Security

City Chicks offers the following protection for online transactions. City Chicks uses ANZ eGate which will re-direct the purchaser to a secure page at the ANZ eGate server. Your card details are not stored or transmitted via our hosting server.  For phone orders, once your Credit Card details are processed, the middle 4 digits will be blanked out on our records and the details of the transaction kept in a secure location. For Direct Debit transactions, the full details of the card will be kept in a secure location until which time the rental period ceases and then the middle 4 digits will be blanked out and the transaction record kept in a secure location.
Top

Terms and Conditions

City Chicks aims to deliver the best quality range in our products. We take every possible care to describe each item accurately and show it as clearly as we can. If you are not satisfied with a product, we’ll do everything we can to deal with the matter to your complete satisfaction.

The term “organic’ used in advertising material, is used as a description only. City Chicks can supply certified organic laying mash and when used by clients should assist them getting organic eggs.
The term ”low maintenance” pets used in advertising material, is used as a general description only. They can be destructive with garden beds and dig up plants and seedlings.

City Chicks reserves the right to update or amend these terms and conditions at any time without providing notice to you. Prices are subject to change without prior notice.
Top

Delivery Disclaimer

We believe that we have employed excellent delivery partners – ASAP and Fastway Couriers who will endeavour to provide you with the best attention to care and speediness of service. But there may be times when despite our best efforts, orders may be delayed in the delivery process.
Top

Payment

All goods must be paid for in full before delivery. Payments can be made by credit card, cheque, money order or direct bank transfer.
Top

Our Prices

Prices are all quoted in Australian Dollars and include GST.
Top

Despatch

We make every effort to organise delivery of your order within 7 working days. If a problem should arise, such as with stock availability, we will contact you regarding any expected delays greater than 7 working days.
Top

Shipping and Handling

Bagged items are usually couriered with Fastway Couriers. Coop and chicken packages are usually couriered with ASAP or by staff from City Chicks.

It is the responsibility of the customer to inform City Chicks if an order does not arrive. Once you inform us, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

If your order has been damaged prior to receipt, we will replace items according to our discretion, with another selection or refund to the credit card used for the purchase. Please keep the damaged goods until you have discussed with us what we are going to do. It may be that we need to see the goods or that we need to show the damage to our courier company in order to obtain compensation.

City Chicks is not responsible for items damaged or lost in transit. If you are returning your purchase because it is damaged, City Chicks will reimburse you with the cost of the postage. Any further reimbursement is at our discretion.

Without limiting the operation of any other terms and conditions herein, it is agreed that late delivery does not constitute a failure of our agreement, and does not entitle cancellation of an order.
Top

Privacy

City Chicks protects the privacy of our customers. No customer information of any kind will be shared with any other party.

This web site does not use cookies.

City Chicks adheres to the National Privacy Principles. A copy of these principles can be obtained at the Federal Privacy Commissioner web site at www.privacy.gov.au
Top

Copyright

© Copyright 2007 – . All rights reserved.

ABN: 30 7426 fx53